Extended Stay America - Edison - Raritan Center

Business response:

Oleg, thank you for taking the time to review your visit. We apologize for the smoke smell you experienced while you were here. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

George, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Ash, thank you for your comments regarding your stay at Extended Stay America. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our team to recognize them for a job well done. Thanks again, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and were impressed by the service provided by our courteous associates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Christopher, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. Although overall you had a pleasant stay with us, we are sorry you did not experience the best from one of our associates and that ruined your stay with us. Please know, we provide thorough training for all staff, and we will redouble our efforts. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Derek, thank you for being our guest. We apologize for the difficulties you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams, and we're working with them to fix the problems you mentioned. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management