Extended Stay America - Edison - Raritan Center

Business response:

Nancy, thank you for your review. We are glad you had an overall good stay, and you liked our comfortable accommodations. However, we are sorry for the cleanliness and service issues you faced. Your feedback will be shared with the appropriate teams to be more diligent going forward. We value your comments and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained place, so thank you for your lovely comments! The entire team at Extended Stay America hopes to see you the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for taking the time to post a review. We are glad to read you had an overall pleasant visit. However, we're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you'll make plans to stay with us again. Sincerely, Hotel Management 

Business response:

We are delighted that you stayed with us at Extended Stay America. We were thrilled to read about your fantastic stay and that your room and our hospitality were just right for you. We will share your compliments with Wessley. Thank you again for your comments, and we look forward to welcoming you back on your next visit. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. We are sorry to know you didn’t like our breakfast offerings and that our location wasn’t appealing to you. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management