Extended Stay America - Edison - Raritan Center

Business response:

Christopher, we are committed to ensuring an excellent experience for each guest, and we thank you for letting us know we were successful. We appreciate your perfect rating and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. It's nice to read that we met most of your expectations. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Latonya, thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went so well during your stay and that our team made for a memorable experience. Please accept our special thanks for recognizing our all-star staff members, as they truly love to deliver exceptional customer service to each and every guest. We appreciate your kind review and look forward to your next stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Lesslie, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are pleased to know you had a pleasant visit. However, I am sorry for the issues you had in your room and regret the inconvenience it caused. We have shared your concerns with my Housekeeping as well as Maintenance team to ensure it never happens again. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, Hotel Management 

Business response:

Natalya, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

William, thank you for taking the time to share your kind rating of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Matthew, thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, Hotel Management