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Extended Stay America - El Paso - Airport

4.3
  • Hotels
  • El Paso, TX

About this business

HospitalityHotels

Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more

Location details

6580 Montana Ave., El Paso, TX, 79925, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
4.31,953 reviews
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Kevin W's profile image
Kevin W 
5 years ago

Expect to clean your room. I will give credit to the office staff, they helped best they could with my wishes. The cleaning staff on the other hand, very poor. Your room cleaned once a week, a charge for any extra. My room attendant was pretty poor, started his service with changing the bed linen, then he was ready to go! I had to ask to have the room vacuumed, the linen in the bathroom changed, clean the bathroom, and he still missed cleaning the kitchen floor, which I did myself. Other than that, the location was great, fo... read more

Business response:

Kevin, thank you for taking the time to give us your feedback regarding your recent stay. The conditions you describe in your guest room are unacceptable, and we should have done a better job of preparing your room prior to your arrival. We have addressed this with our staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

anali's profile image
5 years ago

It was really great, enjoy myself staying in this hotel. I will stay again for sure. 

Business response:

Anali, thank you for being our guest. Our top priority is for you to have an enjoyable stay and we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Frankie's profile image
Frankie 
5 years ago
Anonymous's profile image
Anonymous 
5 years ago

Overnite Everything was good, but bed for me was kinda hard. 

Business response:

Thank you for choosing Extended Stay America for an overnight stay. We're glad to know you had a pleasant time with us, but we regret your disappointment with your bed. We hope this did not overshadow your otherwise experience, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Anonymous's profile image
Anonymous 
5 years ago

Accomodations are adequate, big parking lot, and stocked vending machines 

Business response:

Thank you for being our guest. We're glad to know you liked your well-appointed room and that you were pleased with our parking facility. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

angelika's profile image
angelika 
5 years ago

Good value Nicely decorated and rather quiete at night but the cleanliness lacked. I told staff 

Business response:

Angelika, much gratitude for taking time to review your stay at Extended Stay America. We are glad to know you were impressed with our well-kept property and that you found us to be a good value. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management 

Anonymous's profile image
Anonymous 
5 years ago

The room was good but the smoke detector was missing and no stove burners which housekeeping never reported either issue. The staff was nice and helpful when we requested items. Disappointed that the room was supposed to be serviced one day during our stay which was written on our key card jacket also and then when we followed up they said we get no service because we are only there 7 days. The grounds were filthy. There was over flowing trash cans for days and cigarette butts everywhere all around the room doors and stairwe... read more

Business response:

Thank you for taking the time to review your stay with us. We are glad you liked our friendly staff and comfortable suites. However, we are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that it did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management 

Julian's profile image
Julian 
5 years ago
Anonymous's profile image
Anonymous 
5 years ago

Frequently asked questions about Extended Stay America - El Paso - Airport

How is Extended Stay America - El Paso - Airport rated?

Extended Stay America - El Paso - Airport has a 4.3 star rating with 1,953 reviews. 

When is Extended Stay America - El Paso - Airport open?

Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.