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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for Very bare bones, breakfast consisted of coffee, a prepackaged mini muffin and a granola bar. No juice, no water, no cereal boxes or milk. The couple times I was in the office there were other guests complaining that requested maintenance hadn't been taken care of. My room had burned out bulbs, crunchy towels, one tiny little trash can in the bathroom, lousy tv channel selection and where it eventually worked I had to set the AC at 57 to get the room cooled down to about 70. Not real impressed, but I ... read more
Business response:
Michele, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests, but we obviously let you down. We have shared your comments with our team, and we will be using this feedback to ensure that these issues are not repeated. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Buen precio, buena ubicación, pudiera estar mas limpio en los alrededores
Business response:
Thank you for staying at Extended Stay America. We are glad you loved our convenient location and found us to be a great value. We value your feedback and will share it appropriately. Thank you again, and we hope to welcome you back soon. Sincerely, Hotel Management
Friendly Staff Great price, convenient location, good amenities. I would stay here again.
Business response:
Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It is lovely to hear how much you enjoyed your stay, and we are happy you were impressed with our convenient location and our amenities and also found us to be a great value. Thank you again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Thank you! Great stay! It was clean and peaceful!
Business response:
Thank you for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained property, so thank you for your lovely comments! The entire team at Extended Stay America hopes to see you the next time you are in the area. Sincerely, Hotel Management
I didn’t like the AC, bit too hot in the room. I did enjoy that it was a studio, great for having company over
Business response:
Alyssa, thank you for sharing your kind comments regarding your stay with us at Extended Stay America. It is excellent to know you were happy with your suite and had a comfortable stay. Your comments regarding maintenance have been shared with the appropriate individual to fix it immediately. We look forward to serving you again in the future. Sincerely, Hotel Management
I was there for three days and my room was never cleaned a single time. In fact, when I checked in and got a room, that room had not been cleaned after the prior guest left and I had to go back to the office to get a new room.
Business response:
We appreciate you bringing your experience to our attention. Please accept our sincere apologies for the housekeeping issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. Thank you again for being our guest, and we invite you to come back and stay with us the ... read more
People playing music so late, but place is good enough
Business response:
We appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
They fixed it. Walked in on a unserviced room. Switched to another room. It was ok
Business response:
Gabby, thank you for your review of your recent stay. We are sorry you had issues with your first suite, but we are glad we were able to accommodate you with another suite, and it was up to your satisfaction. We hope you will choose you again for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 4.3 star rating with 1,953 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.