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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was clean, however, what was billed as a breakfast was just coffee and granola bars. Also, my room key dod not work on two occasions and I had to go to the office to get the card reprogrammed. But my biggest complaint has to do with the TV and internet amenities. The TV reception was poor, did not have Showtime (as was indicated), and had blue diagonal lines running through the picture most of the time. The only internet was so slow that it was hardly worth using, and an enhanced internet was an option, but there w... read more
Business response:
Thank you for the feedback about your stay. We apologize for the issues you experienced with our amenities and regret the inconvenience caused. We have shared your concerns with the maintenance team to fix these problems immediately. On a positive note, we are happy you liked our well-kept property. Thank you again, and we hope to redeem ourselves on your next stay. Sincerely, Hotel Management
This has got to be one of the best stays that i have ever had. The entire staff went above and beyond to show me service. I would definitely recommend this hotel to the entire world. Roedrick, Cassie and Ivonne were the best.
Business response:
Thank you for sharing your excellent review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We especially appreciate your kind comments recognizing the service provided by Roedrick, Cassie, Ivonne, and we'll be sure to share your compliments with them. Thank you again, and we hope you will plan on staying with us again in the future. Sincerely, Hotel Management
Perfect for a quick stay Nice spacious room, clean and had everything I needed ! Had to extend my stay and the staff was so happy to help made the process easy.
Business response:
Ruby, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Very nice room. Would definitely stay here again
Business response:
Terry, thank you for making Extended Stay America a part of your travel plans. A comfortable room always makes for a great impression, and we are delighted to know you enjoyed the comfort of your room too. We are glad you had a relaxing stay and hope you’ll come back for another restful visit. Sincerely, Hotel Management
None It was ok
Business response:
Luis, thank you for sharing the nice review of your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
You get what you pay for Very bare bones, breakfast consisted of coffee, a prepackaged mini muffin and a granola bar. No juice, no water, no cereal boxes or milk. The couple times I was in the office there were other guests complaining that requested maintenance hadn't been taken care of. My room had burned out bulbs, crunchy towels, one tiny little trash can in the bathroom, lousy tv channel selection and where it eventually worked I had to set the AC at 57 to get the room cooled down to about 70. Not real impressed, but I ... read more
Business response:
Michele, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests, but we obviously let you down. We have shared your comments with our team, and we will be using this feedback to ensure that these issues are not repeated. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Buen precio, buena ubicación, pudiera estar mas limpio en los alrededores
Business response:
Thank you for staying at Extended Stay America. We are glad you loved our convenient location and found us to be a great value. We value your feedback and will share it appropriately. Thank you again, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 4.3 star rating with 2,081 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.