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Extended Stay America - El Paso - West
- Hotels
- El Paso, TX
About this business
Location details
990 Sunland Park Dr., El Paso, TX, 79922, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
La habitación limpia, el colchón del sofá-cama terrible, muy sucio, deformado con los tubos saltados muy difícil dormir ahí. El staff muy amables , nos proporcionaron cobijas y sábanas para el colchón del sofá -cama. El aire acondicionado falta que enfríe un poco más. La ubicación es perfecta, a los alrededores tienen negocios de comida y es fácil salir con vehículo hacia cualquier rumbo. Sin vehículo es un poco difícil moverse. Por la mañana ofrecen café de cortesía
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are pleased to know you enjoyed our convenient location, nearby dining options, and the friendly assistance provided by our team during your stay. At the same time, we understand how uncomfortable the sofa-bed mattress and room temperature concerns must have been, and we regret that these aspects affected your overall comfort. Your comments regarding the sleeper mattress and air conditioning have been shared with our management team for review as we continu... read more
The room was cool and comfortable. I did not use the kitchen
Business response:
Dear Guest, We are so pleased to hear you were able to relax and enjoy a comfortable stay at Extended Stay America. We love creating a restful environment for our guests, and it’s wonderful to know your visit met your expectations. Even though you didn’t have the opportunity to take advantage of the in-room cooking area, we appreciate you choosing to stay with us and sharing your experience. We look forward to welcoming you back again soon. Sincerely, Hotel Management
10/10 good and close to the stadium.
Todo estuvo bien, solo que llegamos mucho antes y no nos pudieron guardar las maletas mientras llegaba la hora del check in, sin embargo nos dieron oportunidad de hacerlo antes de la hora establecida! Gracias
Business response:
Dear Guest, Thank you for sharing your experience with us at Extended Stay America. We are delighted to hear that your visit went smoothly overall and that our team was able to accommodate you earlier than expected after your arrival. We understand how helpful that can be after traveling, and we are glad we could make your day a little easier. We also appreciate your understanding regarding our luggage storage limitations. Your kind comments mean a great deal to our team, and we truly appreciate you choosing to stay with us.... read more
Not a negative but air condition or the device is next to bed a little bit to close. Staff was really helpful and assisted us with fast service even before checking in time. Very grateful since we drove out of town for BTS CONCERT for 12 hours and we're not charging 1000s per night as other places.
Negative: No hair dryer. Bed to close to air conditioning. Made it difficult getting into bed Positive : checked us in on the phone because we wouldn’t make it to the hotel until after the BTS concert, was there with key when we got there at 1:30. Room comfortable. The hotel honored our reservation while many other hotels in EP cancelled on people the day of the concert because they could increase cost. Thank you for that. Good people
Business response:
Dear Guest, Thank you for sharing your experience with Extended Stay America. We are glad our team could accommodate your late arrival and provide a smooth, reliable check-in during a busy time. Your kind recognition means a lot. We regret the inconvenience with the room features and layout, and your feedback will help us improve. We hope to welcome you again soon. Sincerely, Hotel Management
The staff was nice for our late check in very accomodating.
Very good conditions
Business response:
Dear Guest, Thank you for your kind feedback. We’re delighted to hear that you found the conditions very good during your stay. Your positive comments are truly appreciated and encourage our team to continue maintaining a comfortable and welcoming environment for all guests. It was a true pleasure to have you as our guest, and we hope to see you again soon! Sincerely, Hotel Management
La persona encargada nos insistió en seguir rentando el cuarto abusivo con 500 dólares
Business response:
Dear Guest, Thank you for sharing your feedback. We are very sorry to hear about your experience regarding pricing and communication during your stay. This is not the level of clarity or service we aim to provide, and we understand how frustrating this must have felt. Your concerns will be shared with the appropriate team. We appreciate you bringing this to our attention and regret any inconvenience caused during your visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - West
How is Extended Stay America - El Paso - West rated?
Extended Stay America - El Paso - West has a 3.7 star rating with 2,326 reviews.
When is Extended Stay America - El Paso - West open?
Extended Stay America - El Paso - West is open now. It will close tomorrow at 12:00 a.m.