Extended Stay America - El Paso - West

Business response:

Dear Guest, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our front desk staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit the city. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing kind feedback about your visit. We are pleased knowing the property felt inviting and that the surrounding neighborhood with nearby shopping and dining added convenience during your stay. Your comments are truly appreciated, and we invite you to return to Extended Stay America so we may welcome you back for another comfortable and pleasant experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We are dedicated to providing our guests with a clean and welcoming environment. We sincerely apologize for falling short of these expectations and for any inconvenience this may have caused. Maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our team pays greater attention to this aspect moving forward. We hope you will give us another try so we can provide you with a more positive experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for being our guest and for sharing your feedback. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. Our team works hard to maintain a seamless experience and ensure everything is adequately stocked. However, your input is valuable as we strive to enhance our services. Your balanced perspective means a lot to us. We truly hope to welcome you back and provide an even satisfying visit next time. Sincerely, H... read more