Extended Stay America - El Paso - West

Business response:

Dear Guest, Thank you for sharing your feedback on Extended Stay America. We are pleased to hear that you found your room clean and staff attentive. However, we regret that breakfast choices did not meet your expectations. Your comments are valuable, and we will review them as we continue working to improve our amenities and overall guest experience. We hope to welcome you back for an even more satisfying stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our front desk staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit the city. Sincerely, Hotel Management 

Business response:

Dear Guest, We are dedicated to providing our guests with a clean and welcoming environment. We sincerely apologize for falling short of these expectations and for any inconvenience this may have caused. Maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our team pays greater attention to this aspect moving forward. We hope you will give us another try so we can provide you with a more positive experience. Sincerely, Hotel Management