Extended Stay America - El Paso - West

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad you found the parking convenient, as we understand how important easy access can be during travel. It is wonderful knowing this aspect of your stay met your expectations. We appreciate you taking the time to share your thoughts and look forward to welcoming you back for another comfortable and pleasant visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. We are glad to hear that parking met your needs and appreciate your comments about our staff. However, we are sorry to learn that the room condition and cleaning schedule did not meet your expectations. We also understand your disappointment with the breakfast options, which did not meet your needs. Your feedback is important, and we will be reviewing these areas with our team to improve the overall guest experience. We value your input and hope to have the opportunity to se... read more

Business response:

Dear Guest, It was a pleasure having you at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management