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Extended Stay America - El Paso - West
- Hotels
- El Paso, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
990 Sunland Park Dr., El Paso, TX, 79922, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the location, I did not like the services-was checked into a room that was not ready; the grab and go breakfast was lousy and the room was not cleaned well...
Business response:
Thank you for being our guest. Although our location was ideal for you, we're sorry for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also made a note of your feedback regarding our grab-and-go breakfast as we plan any changes to our selections. We hope you will consider a return visit so we can restore your confiden... read more
Limited sidewalks that connect to entrance/exit doors from the parking lot. Odd parking layout.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Excellent hotel, near attractions. Great Staff.So Clean.
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
El hotel y la zona muy bien todo. El problema son ustedes de Expedia que no respetan o no hacen las reservaciones. Esta vez no existía mi reservacion, les recomiendo no hacer negocios con Expedia.
Business response:
Ruben, thank you for choosing to stay with us at Extended Stay America. We're happy to know you were pleased with our well-kept hotel and that our location worked well for you. However, we regret the inconvenience you had due to the mix-up with your reservation through the third party website. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
We attended a concert. We enjoyed our stay. The wifi was an issue, we could not connect, but we stayed pretty busy so it wasn't a big deal. The people working the the hotel was super nice and helpful. My only complaint is the front door needs to be fixed. You either had to be buzzed in if you were in after 11. On the second night the security door was propped open and the office door was closed. That was a little unsafe in my opinion.
Business response:
Thank you for staying at Extended Stay America. We are pleased to know you were impressed with our front desk associates and had a pleasant time with us. However, we regret not meeting all of your expectations. We appreciate all of your feedback and will use it for future improvements. Thank you once more for choosing us for your visit, and we look forward to seeing you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - West
How is Extended Stay America - El Paso - West rated?
Extended Stay America - El Paso - West has a 4.3 star rating with 1,411 reviews.
When is Extended Stay America - El Paso - West open?
Extended Stay America - El Paso - West is open now. It will close tomorrow at 12:00 a.m.