Extended Stay America - El Paso - West

Business response:

Sandra, thank you for staying at Extended Stay America. We are happy to see you had a pleasant time with us, but we are sorry for the service issue you encountered. We appreciate your feedback and hope to see you back in the future for a perfect stay. Sincerely, Hotel Management 

Business response:

Thank you for sharing your review online. Although you liked certain aspects of your stay, we apologize as we couldn’t provide you with a stellar stay. Your feedback for the housekeeping problems and our breakfast selections are shared with the concerned individuals in an effort to improve our future guest experience. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider giving us an opportunity to make your next stay a better one. Sin... read more

Business response:

Carlos, thank you for the review. We are pleased everything went well for you during your visit and that our wonderful location made it even better. Your feedback regarding the odor will be shared with our housekeeping team. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Yesenia, thank you for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are pleased to know you were impressed with our well-kept property and had a great time with us. Thank you again for being our guest. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are thrilled to read you were treated exceptionally well by our staff. Everyone from our team has appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Patricia, thank you for making Extended Stay America a part of your travel plans. We are glad to know you enjoyed your well-appointed suite and had a pleasant time with us. We appreciate your feedback and look forward to welcoming back soon. Sincerely, Hotel Management