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Extended Stay America - El Paso - West
- Hotels
- El Paso, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
990 Sunland Park Dr., El Paso, TX, 79922, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I expected that I would have utensils, and glassware but cabinets bare. I had to ask for items needed. I thought this was a hotel with common kitchen items available en suite. On a positive note, place was clean, and quite.
Business response:
Terry, we appreciate you being our guest and providing your feedback. It's great to know your stay was enjoyable overall, but we apologize for any miscommunication regarding our in-suite amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front-desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Please accept our apologies if we did not communicate this to you at check-in. We hope you give us another chance to... read more
Spacious rooms Comfortable spacious suites. Full kitchen and living room. The room was a bit out dated but very clean and fresh. The Hotel was quite. No breakfast available just muffin, granola bar, coffee, hot chocolate, or oatmeal all to go and waiting at a small bar for pick up and make in your room. But it’s in a commercial area and local restaurants are not far from Hotel.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked the spaciousness of your room! Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation.We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Sylvia,thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Alicia, thank you for your nice rating and letting us know that your stay at Extended Stay America. was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Surprisingly nice, considering the very reasonable price. My room was exceptional - I'd highly recommend this place.
Business response:
Tom, thank you for being our guest at Extended Stay America and for recommending us to the fellow travelers. We are glad to know you enjoyed your well-kept room and found us to be a good value. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Overall a good stay...construction near hotel...but great area.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you had a pleasant stay with us and liked our ideal location. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Super nice experience, lots of amenities, good hotel stay. I love this place
Business response:
Jocey, thank you for choosing Extended Stay America and for writing a wonderful review. We're pleased you enjoyed our facilities and service, and the rest of our team will be delighted to hear they are doing a great job. If you are back in our area, please come and stay with us again. Sincerely, Hotel Management
Better than other hotels You get full kitchen, decent size living room and of course the bed. Enough for a couple to get a cozy environment.
Business response:
We appreciate you for being our guest at Extended Stay America. It is a pleasure to know you liked having a fully-equipped kitchen in your room and that you had a great night’s sleep in your cozy bed. It was our pleasure accommodating you, and we hope to see you again soon. Sincerely, Hotel Management
Manager maintains low cleanliness standards Went through several rooms (all checked off by manager) before we found a suitably clean one an hour later. Staff was very nice through the ordeal. Manager apologized the next morning but refused any compensation.
Business response:
Thank you for reviewing our hotel. Although we’re glad to know you liked the service provided by our staff, we apologize for the cleanliness issues you observed at the time of check-in. Your feedback is discussed with concerned teams in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - West
How is Extended Stay America - El Paso - West rated?
Extended Stay America - El Paso - West has a 4.3 star rating with 1,341 reviews.
When is Extended Stay America - El Paso - West open?
Extended Stay America - El Paso - West is open now. It will close tomorrow at 12:00 a.m.