Extended Stay America - El Paso - West

Business response:

We appreciate your review of your stay at Extended Stay America during your medical procedure. It’s a pleasure knowing you had a comfortable time with us. We wish you a speedy recovery and hope the rest of your stay is as comfortable. Sincerely, Hotel Management 

Business response:

Shawna, thanks for being our guest. We are happy to know you had a pleasant stay with us and that you liked our convenient location. However, we are sorry you were unhappy with our beds and that you didn't had a good night’s sleep. It was a pleasure hosting you, and we hope to have the chance of welcoming you again soon. Sincerely, Hotel Management 

Business response:

Lisa, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for not meeting some of your expectations and regret the odor issue you encountered in your room. Your comments have been shared with the entire team in an effort to ensure a better experience going forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are happy to know you had an overall pleasant stay. However, we are sorry you were unhappy with our breakfast offerings and regret the inconvenience caused. Your feedback regarding breakfast specifics has been shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thanks again for being our guest, and we look forward to welcoming you back to enjoying a much better visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Lori, thanks for evaluating your experience at our hotel. Although you liked your spacious room, we are sorry you didn’t like our breakfast offerings and that you didn’t find our location ideal for your needs. Your concerns regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Simon, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management 

Business response:

Jose, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management