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Extended Stay America - El Paso - West
- Hotels
- El Paso, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
990 Sunland Park Dr., El Paso, TX, 79922, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Arrived after hours and couldn’t get in, 30 minutes later we get to the room and the kitchen didn’t have dishes, coffee maker, silverware. Hotel didn’t own a wine opener, no hair dryer in the room, elevator out of service
Business response:
Martha, thank you for being our guest. We sincerely apologize for the wait you experienced at the time of your check-in. time of check-in. Your feedback is shared with the concerned team to be more diligent going ahead. Kindly note, in-room amenities such as hair-dryers are available at front desk to ensure their cleanliness. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Liked the larger space. Fridge. Didnt like musty smell or noisy traffic
Business response:
Thank you for being our guest at Extended Stay America. We're glad you liked your spacious room, but we're sorry for the odor and noise issues you experienced while you were here. Please know our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
The room and the staff were grate. I love the way the trade me and the way the help me thank you
Business response:
Alicia, thank you for the glowing review of Extended Stay America. Our team is so pleased to learn you enjoyed your stay, found your suite comfortable and our staff friendly and professional. We appreciate your feedback and look forward to your return visit. Sincerely, Hotel Management
Book for one rate through orbit but charged more upon arrival and told they charge what 3rd party tells them reservation price agreed to so nothing they can do. No choice but to pay higher amount in order to get room. Othrwise, stay great. Mandy was great at assisting with all of our needs.
Business response:
Tammy, thank you for being our guest at Extended Stay America. We apologize for the inconvenience you experienced in regard to our charges. We appreciate you highlighting the positive aspects of your stay, and will share your compliments with Mandy for taking good care of you. Thank you again, and we hope to be your first choice every time you visit this area. Sincerely, Hotel Management
The bed was very uncomfortable and the road construction was awful.
Business response:
Thank you for being our guest. We are sorry for the discomfort you experienced from the bedding and the noise issue which impacted your stay. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - West
How is Extended Stay America - El Paso - West rated?
Extended Stay America - El Paso - West has a 4.3 star rating with 1,411 reviews.
When is Extended Stay America - El Paso - West open?
Extended Stay America - El Paso - West is open now. It will close tomorrow at 12:00 a.m.