Extended Stay America - El Paso - West

Business response:

It is a pleasure to read your fantastic review of Extended Stay America. We are glad our location was convenient to everything you wanted to do on this visit, and you had a great stay. Thank you again, we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We're glad to know overall you had a pleasant time while you were here, but we're sorry for the inconvenience you had due to our hotel policy. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Ed, thank you for being our guest and for your gracious rating. We are pleased you were satisfied with our offerings and had an excellent experience. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding stay. Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. As per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay at Extended Stay America. We're glad to know you had a pleasant experience while you were here and that you found us to be at a fair price. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being a guest at Extended Stay America. We are sorry for the cleanliness issue you observed here. Your feedback is shared with our housekeeping team to be more diligent going ahead. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management