Extended Stay America - Fairbanks - Old Airport Way

Business response:

Luceian, thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Kyle, thank you for the great review! We love knowing how pleased you were with our location and appreciated the easy access to the airport as well as shopping venues. We loved serving you and hope you will make Extended Stay America your home when your travels bring you back to this area. Sincerely, Hotel Management 

Business response:

Adam, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

James, please accept our sincerest apologies for not living up to our typical standards. We are sorry for not being able to provide you with well-maintained accommodations and courteous service. We acknowledge all comments, good and bad, very seriously, and use them as a training tool in an effort to improve our performance further. We appreciate your understanding in the current situation and please consider staying with us again so we can create a much positive impression. Sincerely, Hotel Management 

Business response:

Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. We regret your disappointment with some of our amenities not being available during your stay due to the current circumstances and for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team to address the problems immediately. We hope to welcome you back for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America and for your generous rating. We are glad overall you had a pleasant stay with us. However, we regret that some of our amenities were not available during your stay. Everything we do is in the best interest of our guests and associates, so we appreciate your patience at this time. It was a pleasure having you as our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Milton, thank you for writing such a wonderful review of our hotel. We appreciate your nice comments about our convenient location close to Fred Meyers. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. However, we are sorry for not meeting all of your expectations during this visit and do appreciate your understanding nature during this unprecedented time we are all going through. All of us here at Extended Stay America appreciate your business and look fo... read more

Business response:

Thank you for your fantastic review of Extended Stay America and for being our valued guest. We are glad you loved our comfortable beds and got a great night's sleep. Our job is to provide a relaxing environment, and we are happy to know your stay was completely satisfactory. We look forward to welcoming you back soon. Sincerely, Hotel Management