Extended Stay America - Fairbanks - Old Airport Way

Business response:

Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. We regret your disappointment with some of our amenities not being available during your stay due to the current circumstances and for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team to address the problems immediately. We hope to welcome you back for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America and for your generous rating. We are glad overall you had a pleasant stay with us. However, we regret that some of our amenities were not available during your stay. Everything we do is in the best interest of our guests and associates, so we appreciate your patience at this time. It was a pleasure having you as our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Milton, thank you for writing such a wonderful review of our hotel. We appreciate your nice comments about our convenient location close to Fred Meyers. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. However, we are sorry for not meeting all of your expectations during this visit and do appreciate your understanding nature during this unprecedented time we are all going through. All of us here at Extended Stay America appreciate your business and look fo... read more

Business response:

Thank you for your fantastic review of Extended Stay America and for being our valued guest. We are glad you loved our comfortable beds and got a great night's sleep. Our job is to provide a relaxing environment, and we are happy to know your stay was completely satisfactory. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your kind rating. We are glad you had an overall pleasant stay. However, we are sorry for not meeting some of your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

James, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our full-size refrigerator. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for sharing your thoughts about your stay. We are glad to hear you enjoyed most of your stay with us, and apologize you were inconvenienced by some issues during your stay. Our goal is to provide excellent service, so we regret we fell short. Please know your feedback will be shared with our staff so we can ensure your next stay is exceptional. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management