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Extended Stay America - Fairbanks - Old Airport Way
- Hotels
- Fairbanks, AK
About this business
Free snack bar breakfast: Jumpstart your day with a snack bar breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free snack bar breakfast: Jumpstart your day with a snack bar breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4580 Old Airport Way, Fairbanks, AK, 99709, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Graduation trip The on-the-Go breakfast was a pathetic attempt at a breakfast. Granola bars and coffee are not a breakfast. The pool area also wasn’t very well taken care of.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. We also value your concern regarding the pool and have shared with the appropriate team members. Your overall rating suggests you had an otherwise great stay, we hope you will choose Extended Stay America again in the near future. Sincerely, Hotel Management
Inside was very clean and nice, out my window was a terrible view of a chain link fence probably only 3 feet from building that was used frequently for dog potty breaks and beyond fence was a junk filled lot. I’d recommend putting up a fence you can’t see through, cleaning up poop and blocking of either end so it can’t be used as dog walk area.
Business response:
Michelle, thank you for reviewing your stay at Extended Stay America. We are pleased to know you liked our well-kept hotel and that you had a nice time with us. We appreciate all of your feedback and will use it for future improvements. Thank you for choosing us for your visit, and we look forward to seeing you again. Sincerely, Hotel Management
The young lady that checked us in and out was very pleasant. A true gem. She checked us in at 9 pm got off at 11 pm and was there at 7 am with a friendly smile!!! The place was clean, pool was clean too. They offered grab and go breakfast with the price of the room. The property itself isnt in the best area,(which we were not aware when we booked it) low cost also attracts "interesting" clientelle and we requested a room change for this reason.
Business response:
Thank you for choosing our hotel. We're glad to know you were impressed with the service provided by our front desk associate and that you liked our well-kept property. However, we're sorry for the inconvenience you experienced while you were here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Doors of the hotel needed cleaning ! The doors of the hotel was very dirty and would have looked so much better cleaned .
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We're happy to know overall you had a pleasant time with us, but we're sorry for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your observations with our housekeeping team to be more diligent with our efforts moving forward. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The girl at the front desk was rude and very unhelpful
Business response:
Thank you for providing your feedback. We apologize for the rude behavior of one of our associates. Your feedback will be used as a training tool to improve our service going ahead. We hope you’ll give us a chance to host you again in the future. Sincerely, Hotel Management
Room service. Didn't know i had to pay for it. Thought it was covered when i paid online
Business response:
Jerry, thanks for the feedback. Room service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Your overall rating suggests you had an otherwise great stay, we hope you will choose Extended Stay America again in the near future. Sincerely, Hotel Management
Business response:
Raydan, e are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fairbanks - Old Airport Way
How is Extended Stay America - Fairbanks - Old Airport Way rated?
Extended Stay America - Fairbanks - Old Airport Way has a 4.1 star rating with 982 reviews.
When is Extended Stay America - Fairbanks - Old Airport Way open?
Extended Stay America - Fairbanks - Old Airport Way is open now. It will close tomorrow at 12:00 a.m.