Extended Stay America - Fairbanks - Old Airport Way

Business response:

We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

It was fantastic to have you and your family as our guest at Extended Stay America. We are delighted you were able to bring your 4-legged family member, too and liked the service provided by our staff! We love taking care of our guests, and we are happy it showed! Thank you for your nice words. Come back and visit us soon! Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel. Please accept our apology for your unpleasant experience as that is not the service level that we aim to provide. We have discussed your comments with our team, and we will be making changes to better serve our guests. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city.. We hope you will give us another chance to prove ourselves to you on a future visit. Sincerely, Hotel Managemen... read more

Business response:

We are glad you liked some aspects of our hotel and overall your stay was enjoyable. However, we are sorry if you were disappointed with anything. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Kiatcha, it was fantastic to have you as our guest at Extended Stay America, and we are delighted you were able to bring your 4-legged family member, too! We love taking care of our guests, and we are happy it showed! Thank you for your nice words. Come back and visit us soon! Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are pleased to know you had a pleasant time with us, but we are sorry you were unhappy with our breakfast offerings. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know overall you had a peaceful stay. However, we are sorry you found our mattress uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Don, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management