Extended Stay America - Fairfield - Napa Valley

Business response:

Dear Elizabeth,We're glad that our pet-friendly policy enhanced your stay. We understand that traveling with pets can be challenging, and we're happy to provide a welcoming environment for all members of your family. We regret not fully meeting your expectations, and we're committed to making improvements. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service we are known for and that you should have experienced on this visit.Sincerely,Hotel Management 

Business response:

Dear Larry, Thank you for your feedback. We’re glad to hear that you found our location convenient and easy to access off the freeway. We strive to provide a memorable experience and will work to enhance the aspects of our property that may have felt less special. Your comments are valuable in helping us improve. We hope to have the opportunity to offer you a more satisfying stay in the future. Sincerely,Hotel Management