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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Take a plug-in deodorizer. Ok. But there’s a smell to rooms (I say rooms cause we had someone else staying in a different room & same issue) that was not pleasant had to buy a plug in deodorizer & Lysol. It helped but still not enough.
Business response:
Dear Daisy, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we apologize if this was overlooked. Apart from this instance, we hope the rest of your stay was pleasant. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to provide you with a better impression the next time.Sincerely,Hotel Managem... read more
Wouldn't stay here again. Breakfast was a joke. The other hotels close by offer much more. My reservation was messed up and I had to call Hotels.com to get my room that I pre-Paid for.
Business response:
Dear Kevin, Thank you for sharing your feedback regarding your recent stay. We apologize for the issues you encountered with your reservation and the dissatisfaction with our breakfast offering. Your experience does not reflect our usual standards, and we understand your frustration. We will address the reservation process with our team to ensure smoother operations in the future, and we appreciate you bringing this to our attention. We value your feedback and hope you will reconsider and give us another chance to provide yo... read more
I really like to stay here because of the access to the freeway. Staff is nice and friendly.
Business response:
Dear LaCynthia, Thank you for your excellent review of our hotel. We are delighted to know that you enjoyed your time with us and that our access to the freeway was perfect for your needs. Moreover, we pride ourselves on service excellence and aim to exceed our guests' expectations every visit, so we're glad our staff could make that happen for you. We hope you will make Extended Stay America your home whenever you are in this area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 4.2 star rating with 935 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.