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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked how they allow pets here so that made stay better .
Business response:
Dear Elizabeth,We're glad that our pet-friendly policy enhanced your stay. We understand that traveling with pets can be challenging, and we're happy to provide a welcoming environment for all members of your family. We regret not fully meeting your expectations, and we're committed to making improvements. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service we are known for and that you should have experienced on this visit.Sincerely,Hotel Management
Tranquilo
Mal olor de cigarro en un cuarto de no fumar....
Nothing special. Access off the freeway was easy.
Business response:
Dear Larry, Thank you for your feedback. We’re glad to hear that you found our location convenient and easy to access off the freeway. We strive to provide a memorable experience and will work to enhance the aspects of our property that may have felt less special. Your comments are valuable in helping us improve. We hope to have the opportunity to offer you a more satisfying stay in the future. Sincerely,Hotel Management
I loved staying at this hotel. The price was great and the manager Angela is so sweet and accommodating. However, the lady that works second shift is horrible and rude! She's and older white lady that has the worst attitude and due to her actions and behavior I will not be booking here ever again. This is the 2nd time after 8 months since my last visit that I've had issues with the way she speaks. She also told me that I am not allowed to use my credit card, and had denied every single other card I had. I had a free night an... read more
Business response:
Dear Lakyra, Thank you for your feedback and kind words about Angela. We’re glad you had a positive experience with her, but we’re very sorry to hear about the issues you encountered during your stay, especially with the second-shift staff member. This behavior is unacceptable, and we are addressing the situation immediately to ensure it does not happen again. We appreciate you bringing this to our attention and hope to regain your trust in the future.Sincerely,Hotel Management
My stay was just what I needed, after driving from the east coast. Comfortable bed, fridge and stove. It was just what I needed after my long journey.
Business response:
Dear Christopher, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and that our property and service met all your expectations! Please revisit the area the next time you are in for another great experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.4 star rating with 1,786 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.