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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff Friendly & Helpful The staff was very helpful and friendly. The area was very quiet and the best part was the hotel is very pet friendly and provided poop bags and a couple of areas for your pet to handle their business.
Business stay Stay on a Friday & Saturday for business trip. Room was clean - had a bit of an odor. Left the windows open and made it better. Our truck got a quarter window busted out in the parking lot.
Business response:
Dear Guest, Thank you for choosing tostayatExtendedStayAmericaand for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we are genuinely sorry to hear about the issues you experienced. We understand your frustration with the condition of your truck, and we sincerely apologize for the inconvenience. Please know that we take all guest comments seriously and understand the importance of maintaining the trust of our guests. We a... read more
Safe place from anyone just wondering inside. Front desk service was great and always available even throughout the night.
Good
Business response:
Dear Guest, Thank you for choosing Extended Stay America. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely,Hotel Management
The only problem that I had was the dog hair on the carpet from prior renters with pets. Some people are allergic to pets I feel extended stay should only reserve certain rooms for pets only
Business response:
Dear Guest,Thank you for your valuable feedback. We’re glad to hear that your stay was otherwise enjoyable, but we regret the issue you experienced with the dog hair on the carpet. We appreciate your suggestion of reserving certain rooms specifically for guests with pets, and we will share it with the appropriate individual as we continually strive to improve our service and accommodations. Thank you again for bringing this to our attention, and we hope to welcome you back in the future for a more comfortable stay.Sincerely,... read more
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.4 star rating with 1,786 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.