Extended Stay America - Fairfield - Napa Valley

Business response:

Dear Keith, Thank you for your thoughtful review. While we regret the inconvenience caused by the overbooking, we are pleased to hear that Yesenia and Keisha were able to accommodate you and make things right. We’ll be sure to recognize them for their outstanding support. We appreciate your patience and are grateful for the opportunity to turn the situation around. We hope to welcome you back again soon! Sincerely, Hotel Management 

Business response:

Dear Bradly, Thank you for sharing your feedback and for highlighting the cleanliness of our property. We’re pleased to know you had a positive impression of your stay at Extended Stay America. Our housekeeping team works diligently to ensure every room and common area meets the highest standards of cleanliness and comfort. Your acknowledgment means a lot to them. We look forward to continuing to provide you with a pleasant and comfortable experience on your next visit. Sincerely, Hotel Management 

Business response:

Dear olivia, Thank you for taking the time to share your feedback. We are delighted to hear that you found our staff to be very nice and accommodating. Guest satisfaction is our top priority, and it is always rewarding to know that our team made your stay more comfortable and enjoyable. Your kind words will be shared with our staff as encouragement to continue providing exceptional service. We truly appreciate your feedback and look forward to welcoming you back to Extended Stay America for another pleasant stay in the futur... read more