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Extended Stay America - Fort Wayne - North
- Hotels
- Ft. Wayne, IN
About this business
Location details
5810 Challenger Pkwy., Ft. Wayne, IN, 46818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Ronda, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Not the cleanest Night staff on arrival was very nice,but frazzled. Housekeeper opened the door, then knocked, because my husband yelled at her 10 min prior to checkout. Daytime staff nice, but only because she had to be kind of way. She told my husband the room wasn't paid for, until I came down with my phone in my hand. Then she didn't even want to see the receipt, she said "I see it now." The room itself, was nasty. To make a long story short, I went to the store and bought cleaning supplies, and really CLEANED!
Business response:
Kathy, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
OK hotel OK place.Our only complate is the handicap parking. There are several parking spot closer to the door.The area gets snow and it was hard to walk in it to get to the front entry .
Business response:
Thank you for staying at Extended Stay America. We are glad you had an overall pleasant visit, but we are sorry for the issue you experienced with our parking facility and regret the inconvenience it caused. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Business response:
Judith, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Business response:
Thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
no conditioner, no dishes, no working phone I got this room beside of the kitchen. In order to use the kitchen you have to call and request dishes. This is something newer at this hotel chain. The phone in the room didn’t work though to be able to call. No coffee machine in room, which is strange for a room with a full kitchen. No hair conditioner. Room had a nice couch and desk.
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Business response:
David, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Clean with easy access to downtown Fort Wayne. The hotel is not exactly easy to find, since the driveway is unlit and not especially close to the building. However, once I got up to the hotel, I saw that it's in good condition. Unfortunately, when I went to check-in, there was no one at the front desk. The woman working was off cleaning one of the guest rooms, and was gone for at least 10 minutes of my wait. Eventually, I went looking for someone and found her in the hallway, at which point she came back for my check-in. Ple... read more
Business response:
Don, thank you for choosing to stay at Extended Stay America. We are glad to know you loved our convenient location and were impressed with the service provided by our courteous associates. We also appreciate your observation and have taken a note of the same. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - North
How is Extended Stay America - Fort Wayne - North rated?
Extended Stay America - Fort Wayne - North has a 3.8 star rating with 1,167 reviews.
When is Extended Stay America - Fort Wayne - North open?
Extended Stay America - Fort Wayne - North is open now. It will close tomorrow at 12:00 a.m.