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Extended Stay America - Fort Wayne - North
- Hotels
- Ft. Wayne, IN
About this business
Location details
5810 Challenger Pkwy., Ft. Wayne, IN, 46818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a place I will ever book again! Traveling for work, booked online and when I get there every parking spot, along the barriers, and even in the grass spots were full! I couldnt even get into the parking lot! Parked down the road and walked in to cancel my reservation where I was Informed that they get paid now even if I cancel!
Business response:
Dear Danny, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you experienced with the lack of parking spaces when you arrived. We always try to accommodate our valued guests to the best of our abilities; therefore, we are sorry you encountered this frustration during your visit. Please know you can notify our front desk on your next visit, and we will be happy to assist you with this situation. We are grateful for your feedback and hope to have another opportunity to host yo... read more
Breakfast was really minimal, but for me the worst was that I was told at check-in there would be tea in the morning, and in the morning there was no tea. In fact I was told they never had tea. I believe it is false advertising to say you have breakfast when you don't.
Business response:
Dear Michael, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry to know it was not available and that you did not get to enjoy our complimentary grab-and-go breakfast. This is unusual, and we will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we hope you will give us a chance to make i... read more
Ft Wayne Stay America Poor I reserved a Deluxe double room but when I arrived they did not have this type room available. The had changed it to a Standard double which did not meet our needs. They also would not refund the difference in the rooms to my credit card. Also, the breakfast was less than expected.
Business response:
Dear Debra, We apologize that the room type you requested was unavailable. We regret any frustration and inconvenience this caused and are very grateful for your patience. Also, we have noted your breakfast concern and will share it with the team for improvement. We hope to have a future opportunity to welcome you for the flawless stay you deserve.Sincerely,Hotel Management
much needed update horrible. will never stay at this location again. carpet needed replaced. no full kitchen. security door was taped open. no breakfast bar to brag about. instant oatmeal and granola bars. :(
Business response:
Devonna, thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests, and our top priority is to take care of them. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We have also taken note of your comments regarding our complimentary grab-and-go breakfast for any future changes. We are grateful for your thoughts on this matter and your patience. We hope you ... read more
Frequently asked questions about Extended Stay America - Fort Wayne - North
How is Extended Stay America - Fort Wayne - North rated?
Extended Stay America - Fort Wayne - North has a 3.8 star rating with 1,156 reviews.
When is Extended Stay America - Fort Wayne - North open?
Extended Stay America - Fort Wayne - North is open now. It will close tomorrow at 12:00 a.m.