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Extended Stay America - Fort Wayne - North
- Hotels
- Ft. Wayne, IN
About this business
Location details
5810 Challenger Pkwy., Ft. Wayne, IN, 46818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not again I had already paid for the room and they asked for an additional $100 deposit that you don't receive back on your card for 48 hours. The place is very outdated and needs a refresher. I didn't appreciate having to put down a deposit on a hotel room.
Business response:
Thank you for your review. We are sorry for the disappointment you outlined and regret any inconvenience caused. We value your feedback and hope you will choose us again on your next visit to our area. Sincerely, Hotel Management
My family enjoyed the setup of the room. The issue is how loud our neighbors were at 2 or 3am.
Business response:
David, thank you for your feedback. Although you liked our accommodations, we regret the noise issues you encountered. Our front desk is available 24 hours a day to resolve issues such as this, so we would have been happy to place you in another room had you alerted us. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
The hallway stank, the people in the room around me were extremely loud, there waa a black and mild wrapper on the floor when I entered the room and the bathtub was filthy.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered in your suite. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. Meanwhile, we have asked them to ensure proper procedures are being followed to remove the smell from the hallways. We also wish we had the opportunity to address the noise problems while you were here. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Managem... read more
The beds were horrible, we had to spray the room to get the smell out. Staff was friendly, but I won't stay there again.
Business response:
We are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely Hotel Management
Bed was made of brick ............................
Business response:
Thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Not much service Poor service Extended stay hotel, no dishes,glassware, in room had to get. No ice in the hotel or refrigerator had to leave hotel at 10 pm to get our own No coffee pot available, told 24 hrs available in lobby. Went to lobby after getting dressed in early morning no coffee or anyone at front desk. On arrival no one at desk had to use lobby phone to get service after about 5 min. Disappointed in this hotel!!!!!
Business response:
Brian, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
I liked the front desk lady Jameisha. I hated everything else from the lobby to the elevator to my room
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. On a positive note, we are happy you liked our staff, Jameisha. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - North
How is Extended Stay America - Fort Wayne - North rated?
Extended Stay America - Fort Wayne - North has a 3.8 star rating with 1,156 reviews.
When is Extended Stay America - Fort Wayne - North open?
Extended Stay America - Fort Wayne - North is open now. It will close tomorrow at 12:00 a.m.