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Extended Stay America - Fort Wayne - North
- Hotels
- Ft. Wayne, IN
About this business
Location details
5810 Challenger Pkwy., Ft. Wayne, IN, 46818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled of tobacco.
Business response:
Valentino, thank you for being our guest and for reviewing your stay. We do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
4 out of a 10 carpet dirty , had to use the 2 or 3 times to get in room , no one was ever a the desk , lost power on one plug in for the lite came on later , elevator sounded like it was falling apart ,needed updated very bad
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies regarding the issues you had with your room, our service, and elevators. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
I arrived at this hotel only to find that they overbooked the place and had instead moved me to their south location on the other side of town. I was warned by the front desk staff that i'd probably be double charged and sure enough I was charged by both properties. The room I was given at the other hotel had roaches in it and was missing many of it's kitchen amenities it was supposed to have. After spending an hour on hold with expedia support trying to get this double charge removed I just called my credit card company and... read more
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
When available and clean, the deluxe studios are huge in size.
Business response:
Thank you for being our guest. We appreciate your comments about our spacious suites. However, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Didn't have the room available Unfortunately we did not get the room we paid for. When we arrived we were given a room that slept 4 when we reserved a room that slept 6. We were told that the room we reserved was unavailable and the only thing they could do was give us two separate rooms, which we could not do since we had small children. We had to cancel and find another hotel that night.
Frequently asked questions about Extended Stay America - Fort Wayne - North
How is Extended Stay America - Fort Wayne - North rated?
Extended Stay America - Fort Wayne - North has a 3.8 star rating with 1,156 reviews.
When is Extended Stay America - Fort Wayne - North open?
Extended Stay America - Fort Wayne - North is open now. It will close tomorrow at 12:00 a.m.