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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Service was nice, But the queen bed was very small the sheets and blankets were thin. No utensils in the room, I had to ask the front desk attendant.
Business response:
Dear Karisha, our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve.Sincerely,Hotel Management
The first room we were assigned to had not been cleaned, so back to the desk for another room. The staff was apologetic and quickly found another room. The rooms were dated. I am not sure the fridge worked and there was a puddle coming from the fridge and onto the floor by the door. The “kitchen” floor did not seem clean and was sticky. When I mentioned Ed the fridge leak to the staff (a different person than the night before) she had nothing to say related to an apology or intention to fix. The metal frame of the bed was vi... read more
Business response:
Dear Penny, thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and things where we can improve. We apologize for your room not being ready for occupancy and for any inconvenience caused by moving to a new one after your arrival. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We also apologize for the behavior of our associate at the front desk for not... read more
Carpet was old and stained
Business response:
Dear Daveson, thank you for your candid review. We apologize for your concerns about the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Hallway smelled musty n room smelled like cigarettes
Business response:
Dear Christie, we appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay, and your feedback will be shared with our housekeeping team to relook at and improve our services to prevent such problems. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying exper... read more
Nice but no ice Very nice place where we have stayed several times. Only problem this time is that both husband and I use CPAP machines, and all of the plugs were on the same side of the bed! We managed - but thought this was odd. Also no ice machine and we forgot to make ice in the freezer for the next day.
Business response:
Dear Linda, thank you for being our guest. We are glad you had a great time with us at Extended Stay America. Your comments are shared with the management team for installing extra plugs in the room. Also, we understand your disappointment in not having an ice machine, but all our rooms are equipped with full-size refrigerators and ice trays. Please return for yet another great stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,921 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.