Extended Stay America - Fort Worth - Southwest

Business response:

Elizabeth, thank you for staying at Extended Stay America for your Graduation trip. We are delighted to know you loved the excellent service provided by our courteous staff and had a perfect stay here. Thanks again for your review, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Leticia, thank you for staying with us. Although you liked our well-kept property, we are sorry for the issues you had with our facilities. Your feedback is valuable as it will help us improve moving forward. Please note, as we have the full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are happy to know you enjoyed your visit here, but we are sorry for the cleanliness issues you had in your room and the inconvenience it caused. We appreciate you letting us know how we can improve as well as what we are doing right. We would love the opportunity to serve you again soon. Sincerely, Hotel Management 

Business response:

Kirit, we are pleased to know how much you enjoyed your stay at Extended Stay America. Our entire staff works hard to meet and exceed our guests' expectations, and they will be pleased with your rating. We hope you will choose us again. Sincerely, Hotel Management 

Business response:

Becky, thank you for your generous rating of Extended Stay America. We are delighted to read that you had a good stay and enjoyed all that we have to offer. We hope you give us the opportunity to host you again on your next visit. Sincerely, Hotel Management 

Business response:

Cornelius, thank you for your fantastic rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thanks so much for the four-star rating of Extended Stay America. We are thrilled to see you loved everything we offer and that you had a wonderful stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

William, thank you for your review. We apologize for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management