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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pillows The hotel was clean and I can say the towels were soft ! Nice but the linens were thin and the pillows were awful , very flat and only 2 on the bed small square . Highly uncomfortable. No ice machine , I had an imy foot swollen and there was no ice for my ankle.
Business response:
Leticia, thank you for staying with us. Although you liked our well-kept property, we are sorry for the issues you had with our facilities. Your feedback is valuable as it will help us improve moving forward. Please note, as we have the full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
The beds had stains, urine stains. Brown stains all over the pull out couch bed. The queen bed also had stains on the mattress protector and on the brown blanket. I recommend getting new mattresses on the pull out couch and throwing the old ones away. Also buying new comfort sets and mattresses cover for the bed as well. Other then that the stay was good.
Business response:
Thank you for choosing to stay at Extended Stay America. We are happy to know you enjoyed your visit here, but we are sorry for the cleanliness issues you had in your room and the inconvenience it caused. We appreciate you letting us know how we can improve as well as what we are doing right. We would love the opportunity to serve you again soon. Sincerely, Hotel Management
Business response:
Kirit, we are pleased to know how much you enjoyed your stay at Extended Stay America. Our entire staff works hard to meet and exceed our guests' expectations, and they will be pleased with your rating. We hope you will choose us again. Sincerely, Hotel Management
Great
Business response:
Becky, thank you for your generous rating of Extended Stay America. We are delighted to read that you had a good stay and enjoyed all that we have to offer. We hope you give us the opportunity to host you again on your next visit. Sincerely, Hotel Management
Business response:
Cornelius, thank you for your fantastic rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thanks so much for the four-star rating of Extended Stay America. We are thrilled to see you loved everything we offer and that you had a wonderful stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Ok but not what I expected Some stains on the carpet, dog in the room next door barking at night, late check-in experience wasn’t as smooth as I thought it would be.
Business response:
William, thank you for your review. We apologize for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
My stay was pleasant
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your feedback and are delighted that your stay with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Pleasant stay It's a great location for a hotel. There are lots of things to do near the hotel. The staff is great and go above and beyond. The only thing I didn't like was they didn't have a normal breakfast but instead a contential breakfast without any fruit options. The other thing was some of the towels had hair on them and there was this weird stuff on the ceiling in the shower but, other than that I enjoyed my stay. The hotel was very quiet it was hard to tell if there was other guest especially since it was draft wee... read more
Business response:
Our thanks for reviewing your stay at Extended Stay America. We are happy you liked our location as well as our attentive staff members. However, we are sorry for the difficulties you encountered and regret the inconvenience it caused. We have shared your concerns with our appropriate team to ensure your experience is not repeated. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 4.3 star rating with 851 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.