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Extended Stay America - Fremont - Fremont Blvd. South
- Hotels
- Fremont, CA
About this business
Location details
46080 Fremont Blvd., Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They said there was breakfast, there was not !
Business response:
Dear Maria, thank you for staying with us. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management
Never was able to check in the property! I tried calling Expedia phones were down. No help from anyone! Refund my money immediately
Business response:
Dear Vanessa , we are sorry for the issues you experienced with your reservation. Please be assured that we will look into the matter, take appropriate measures with our team members, and train them to handle such situations better. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We hope to have a future opportunity to welcome you. Sincerely, Hotel Management
When I reached there was no room available...still 10 000 Rupees were deducted from my credit card account....I had to go toanother property to book my stay there...all this is inspite of booki g well in advance
Business response:
Dear Anita, we are sorry for the issues you experienced with your reservation. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another chance to welcome you. Sincerely, Hotel Management
The bed is was very uncomfortable and making noses and overall for the price it’s not worth it such a ghetto place first of all we wait 15 mins in the front no one was there to help us out honestly not worth it at all
Business response:
Dear Guest, thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations soon. Sincerely, Hotel Management
No room. Overbooked. No room. Overbooked. The staff did not care.
Business response:
Dear Kit, please accept our sincere apologies for not providing every guest with the attentive service we strive to deliver. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each guest. We hope to see you again soon. Sincerely, Hotel Management
I never expect it can be this terrible! First of all, it says breakfast included, but so called breakfast is only hot water with tea bag, instant coffee and muffin... The staff are always not there. And when ask for any utensils or cups, bowl or dishes ，they only have disposal one. The hall way semlls terrible. The room is quite out of date. The most rediculous part is when I request for room service, the front desk lady said they do room service every two weeks?!! I stayed in the place for more than a week, only had one roo... read more
Business response:
Zenan, thank you for taking the time to post your feedback. We are sorry for not meeting your expectations. We never want to disappoint our guests; therefore, please accept our apologies for the issues you encountered while here. We will address your concerns with our respective teams to ensure a better future guest experience. We have also noted your comment regarding our complimentary grab-and-go breakfast for any future changes. We certainly understand your frustration and are grateful for your patience. We hope you will ... read more
Disappointing Stay. The place looks like it could use some remodeling (211 bathroom ceiling looks like it could fall down, just outdated,…). However, in regards to experience wise it was disappointing. We were only provided 1 shampoo bottle. Beds were uncomfortable, weird smell, and very dusty.
Business response:
Jennifer, thank you for your review. Please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our housekeeping department to ensure that it does not happen again. We are also sorry for the disappointment you had with the bed. We hope you will consider giving us another opportunity to serve you in the future and to welcome you back ag... read more
This hotel was the worst hotel ever. The room was so gross and dirty. It looks like it needs to be remodeled and to top it off the heat was not working.
Business response:
Jagjit, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Fremont Blvd. South
How is Extended Stay America - Fremont - Fremont Blvd. South rated?
Extended Stay America - Fremont - Fremont Blvd. South has a 3.4 star rating with 1,904 reviews.
When is Extended Stay America - Fremont - Fremont Blvd. South open?
Extended Stay America - Fremont - Fremont Blvd. South is open now. It will close tomorrow at 12:00 a.m.