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Extended Stay America - Fremont - Fremont Blvd. South
- Hotels
- Fremont, CA
About this business
Location details
46080 Fremont Blvd., Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude staff, lie and charge you after saying they wouldnt. Room was so dirty and the beds.
Business response:
Dear Mechelle,We’re truly sorry to hear that your stay did not meet your expectations. It’s disappointing to know you encountered issues with cleanliness, as we aim to provide a welcoming and relaxing, and fresh environment for every guest. Your concerns will be addressed with our team to prevent future occurrences. We value your feedback regarding the refund, and it will be shared appropriately to ensure it is resolved to your satisfaction. We sincerely hope you will grant us another opportunity to serve you during your nex... read more
The sofa bed was so dirty I had to just sit on a chair to sleep. I gave the bed to both my kids so they can sleep. I have pictures of the sofa bed I will try to post it on yelp.
Business response:
Dear Imran,We appreciate you taking the time to share your feedback. We’re truly sorry to hear about the condition of the sofa bed during your stay. This is not the level of cleanliness we aim to provide, and we understand how frustrating it must have been, especially when trying to ensure your children were comfortable. Your feedback is incredibly important to us, and we will be addressing this with our housekeeping team to provide better services in the future. Thank you for bringing this to our attention. We value your fe... read more
While sleeping a cockroach crawled on my arm. I’ll never stay here again!
Business response:
Dear Aleena,We sincerely apologize for the experience you encountered during your stay. A clean and comfortable environment is our top priority, and we regret that we did not meet your expectations. Please know that we take pest concerns very seriously and will address this matter with our team immediately. Your feedback is invaluable in helping us improve, and we truly regret any distress caused. Should you ever reconsider staying with us, we would welcome the opportunity to provide you with a much better experience.Sincere... read more
Not doing this again Tub/shower dirty. Some kind of gel from previous user still on tile wall. In room phone disgustingly dirty. Keys failed multiple times. Front desk person never said her name or wore a name tag. Did not inform about availability of dishes or “breakfast”, which was packaged mini muffins.
Business response:
Dear Deborah, Please accept our apologies for the issues you mentioned. Our housekeeping team works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Further, we are sorry for not meeting with the breakfast choices. Our maintenance team has already been instructed to check the keys and locks of the entire hotel room. We have discussed your review with our team and will ensure we are improving as we advance. Plea... read more
Cops there outside our window loud tenants not a pleasant stay at all
Business response:
Dear Dani,Thank you for sharing your experience. A comfortable and peaceful stay is essential, and it’s unfortunate that external disturbances affected your visit. Guest safety and well-being remain a top priority, and concerns are always taken seriously. Your feedback is valued, and continuous efforts are made to provide a welcoming and enjoyable environment for all guests.Sincerely,Hotel Management
Terrible place to stay. I’m one of the least picky people in the world and I was extremely unsatisfied. They didn’t have the room with two queens that I booked so we had to stay in room with a king and a pull out bed. There was almost no floor space because of this, and I cut my leg on the sofa bed frame. I told the lady at check-in that my girlfriend was going to be cooking me dinner in the room and she didn’t even bother to tell me that you have to ask for the cookware and all the utensils and plates so I had to go back do... read more
Business response:
Dear Michael, We are sorry your experience did not meet your expectations. We take the cleanliness and condition of our rooms very seriously, and we will address the concerns you raised with our housekeeping team. Rest assured, we are committed to improving the guest experience, and your feedback will help guide these efforts. Additionally, we are sorry that our team missed informing you about the kitchenware policy, which says to ensure cleanliness, dishware is kept at the front desk and delivered on request. We understand ... read more
The hall ways smelled terrible, smelled like cat urine as soon as you stepped off the elevator on level 3. Room was decent clean but run down broken things and holes. This hotel allows pets I guess that’s the source jd the smell
Business response:
Dear Carolyn, Thank you for choosing us. Please accept our apologies for the issues you mentioned. Our housekeeping team works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you. Apart from this, we hope you had a pleasant stay. Please revisit and allow us to show you our commitment to exceptional hospitality.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Fremont Blvd. South
How is Extended Stay America - Fremont - Fremont Blvd. South rated?
Extended Stay America - Fremont - Fremont Blvd. South has a 3.4 star rating with 1,904 reviews.
When is Extended Stay America - Fremont - Fremont Blvd. South open?
Extended Stay America - Fremont - Fremont Blvd. South is open now. It will close tomorrow at 12:00 a.m.