Extended Stay America - Fremont - Newark

Business response:

Dear Erin, Thanks for sharing your kind review about Extended Stay America. We're delighted that you had a comfortable stay with us and that our team could provide the support you needed during such an important time. We truly hope your partner's surgery went well and that their recovery is progressing smoothly. It's wonderful to know that our location was a good base for you, and we always strive to make our guests feel as comfortable and supported as possible. Wishing you and your partner all the best!Sincerely,Hotel Manag... read more

Business response:

Dear Tae Kyoung, Thanks for posting your review of your time with us. Our goal is to provide an exceptional experience for each guest, and it is nice to know you had a pleasant stay and found the room clean. We hope you stay with us again and have a seamless time.Sincerely,Hotel Management 

Business response:

Dear Sarath, Thank you for choosing us while you were in the city. You had an overall satisfied trip with us. However, we sincerely apologize for the noise issues you experienced in your suite. Our housekeeping and maintenance teams are addressing these concerns to ensure more comfortable future stays. We appreciate your feedback and hope to provide you with a better experience. Sincerely,Hotel Management 

Business response:

Dear Armando, We're sorry that your stay didn't meet expectations, particularly in terms of cleanliness and the condition of the facilities. We take guest comments seriously and will address the areas you've mentioned. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management