Extended Stay America - Fremont - Newark

Business response:

Dear Victoria,Thank you for making Extended Stay America a part of your travel plans. We’re so glad that you had a positive experience with our team. We take great pride in providing friendly and attentive service, and we’re happy to know it made a difference in your stay. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management 

Business response:

Dear Mario,Thank you for choosing Extended Stay America. We're pleased that you had a positive experience with us. We strive to offer a comfortable and welcoming atmosphere for all of our guests, and it's wonderful to know we met your expectations. We appreciate your feedback and look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Roberto,Thank you for sharing your thoughts. We’re sorry the Wi-Fi didn’t meet your expectations, and we understand how important reliable internet access is. We’ll look into ways to improve the connection and make sure our guests have a better experience with bandwidth. We are committed to prioritizing the comfort and satisfaction of our guests above all else. Therefore, we hope you will revisit us so we can show you the experience you deserve and that we are known for providing.Sincerely,Hotel Management 

Business response:

Dear Evelyn, Thank you for being our guest and for your wonderful feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We hope you will visit again the next time you are in the area.Sincerely,Hotel Management