Extended Stay America - Fremont - Warm Springs

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you found your room clean during your stay. Maintaining a high standard of cleanliness and ensuring our guests feel at home are top priorities for us, and it is always encouraging to know that our efforts are noticed. Our staff works diligently to provide a pleasant and hygienic environment, and your kind acknowledgment motivates us to continue delivering excellent service. We look forward to welcoming you back to Extended Stay Am... read more

Business response:

Dear Guest, Thank you for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking a moment to share your feedback with us. We appreciate you letting us know about your experience, and we are committed to continually improving our services to better meet guest expectations. Your comments help us understand where we can enhance both comfort and overall satisfaction. We value your stay with us and hope that your visit was pleasant despite any concerns. Thank you once again for choosing our hotel, and we truly look forward to having the opportunity to welcome you again in the ... read more

Business response:

Dear Guest, Thank you for taking the time to share your wonderful feedback. We’re delighted to know you enjoyed our clean rooms, positive atmosphere, and helpful staff. Our team works hard to create a welcoming environment where every guest feels comfortable and cared for, and it’s rewarding to hear that their efforts made a difference in your stay. Your appreciation truly motivates us to continue delivering exceptional service. We’re grateful for your kind words and look forward to hosting you again at Extended Stay America... read more

Business response:

Dear Guest, Thank you for taking the time to share your thoughts. Your satisfaction in all areas of our hotel is important to us, and we appreciate you sharing your thoughts on ways to enhance the overall guest experience. We hope you’ll visit us again for a more exceptional stay! Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the inconvenience caused by the lack of a public restroom in the lobby and the delay in check-in. We understand how uncomfortable that situation must have been, and your feedback has been shared with our front desk team to handle such cases more thoughtfully in the future. We truly appreciate your understanding and patience. Your comments help us improve our guest experience, and we hope to serve you better on your next visit. Sincerely, Hotel Management