Extended Stay America - Fremont - Warm Springs

Business response:

Dear Guest, We sincerely apologize for the noise disturbances from the upper floor that affected your rest, including the barking dog. We also regret that kitchen utensils were not available during your stay and that the breakfast offering did not meet your expectations. This is not the experience we strive to provide. Your comments have been shared with our management team. We appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. While we are glad to hear that your room was okay, we are sorry to learn that your overall experience was disappointing, especially while visiting from out of the area. This is not the impression we hope to leave with our guests. Your comments are important to us and help us identify opportunities to improve our services and guest experience. We appreciate you choosing to stay with us and hope to have the opportunity to better serve you in the future. We truly... read more

Business response:

Dear Guest, We’re sorry to hear that noise and the overall atmosphere impacted your stay. Guest comfort and a peaceful environment are very important to us, and we regret that this was not your experience. Your comments have been shared with our management team to help improve monitoring and guest experience. We appreciate your feedback and hope you will consider giving us another opportunity to provide a more comfortable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your positive feedback with us. We are delighted to know that you found our staff to be great. At Extended Stay America, our team works hard every day to provide friendly, professional, and attentive service, and it is always encouraging to hear when their efforts are recognized. Your kind words have been shared with the staff as motivation to continue delivering a pleasant experience to all our guests. We truly appreciate your support and trust in us, and we look forward to... read more

Business response:

Dear Guest, Thank you for your kind words. We are delighted to hear that you found our team polite and attentive during your stay at Extended Stay America. Our staff takes great pride in providing personalized service to ensure every guest feels valued and comfortable. Feedback like yours motivates us to maintain and continuously improve our standards. We truly appreciate you taking the time to share your experience and are thrilled that we could contribute to a memorable visit. We look forward to welcoming you back soon for... read more