Extended Stay America - Fremont - Warm Springs

Business response:

Dear Guest, We apologize for the inconvenience you experienced when requesting an additional pillow and regret that the assistance provided did not meet your expectations. Guest comfort and attentive service are very important to us, and your comments have been shared with our team to help improve responsiveness and service consistency. We truly appreciate your input, as it helps us better understand areas where we can improve the guest experience. We value your stay with us and look forward to welcome you back for a more co... read more

Business response:

Dear Guest, Thank you for taking the time to share your positive feedback. We are delighted to know that you found our staff very helpful and our property clean, and it truly means a lot to us that you are a returning customer. Your continued trust and support encourage our team to consistently deliver friendly service and a comfortable environment for every stay. We value your loyalty and kind words, and we look forward to welcoming you again at Extended Stay America and ensuring another enjoyable and pleasant experience wi... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate every review, whether it highlights cleanliness, staff service and amenities. Guest opinions help us better understand what we are doing well and where we can continue to improve. Our goal is always to provide a comfortable, welcoming, and enjoyable experience for all our guests. Your response is valuable to us, and we hope your overall stay met your expectations. We look forward to the opportunity to serve you again and welcome you back ... read more

Business response:

Dear Guest, We sincerely apologize that the bathtub in your room was not clean upon your arrival. This falls short of the high standards of cleanliness and hygiene that we strive to maintain for all our guests. Your comments will be shared with our housekeeping team to ensure more thorough inspections and cleaning procedures moving forward. We truly appreciate your honesty, as it helps us identify areas for immediate improvement. We regret the inconvenience caused and hope to have the opportunity to provide you with a cleane... read more

Business response:

Dear Guest, Thank you for taking a moment to share your feedback with us. We truly appreciate your kind comment regarding our staff. It is wonderful to know that our team made a positive impression during your stay, as we work hard to provide courteous, attentive, and professional service to every guest. Although your review was brief, your appreciation means a great deal and motivates us to maintain the high standards we strive for. We hope your overall experience was pleasant, and we look forward to the opportunity to welc... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We truly appreciate your positive remark and are pleased to know that you had a good experience. Even a brief comment like yours means a great deal to our team, as it reflects that our efforts to provide a comfortable stay, courteous service, and a welcoming environment are being recognized. We are committed to continuously improving our facilities and guest experience, and feedback like yours encourages us to keep enhancing our services. We look forward to we... read more