Extended Stay America - Gainesville - I-75

Business response:

Dear Julio,We're thrilled to hear you appreciated the location and found it both convenient and peaceful. We apologize for the condition of the halls and stairs, and we will address this with our team to ensure the area is cleaned and maintained to the standard we strive for. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management 

Business response:

Dear Bibi,We regret that your experience did not meet your expectations. Providing a stay that exceeds our guests' needs is always our goal, and we're disappointed to have fallen short this time. We value the opportunity to address shortcomings and use your input to make meaningful improvements. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management 

Business response:

Dear Bibi,Thank you for sharing your feedback and giving us a great rating! We are happy to hear your stay was enjoyable. We look forward to hosting you again at Extended Stay America for another great experience.Sincerely,Hotel Management 

Business response:

Dear Jose, We sincerely apologize for the distress you experienced during your stay. Providing a comfortable hotel experience has always been our aim. However, we are sorry for the smell of smoke that disturbed you. Smoking is certainly not allowed inside the hotel premises. Allow us to check and review. Apart from this, we hope you had a satisfactory time. Please return, and we will serve you better.Sincerely,Hotel Management