Extended Stay America - Greensboro - Airport

Business response:

Dear Guest, Thank you for your feedback. We apologize for the discomfort you experienced due to the condition of your room. Creating a fresh and inviting environment for all our guests is a priority, and we are addressing this concern with our team. Your comments are invaluable in guiding our improvements, and we are committed to enhancing the overall atmosphere. We appreciate you bringing this to our attention and hope you will allow us to provide a more comfortable experience during your next stay. Sincerely, Hotel Managem... read more

Business response:

Dear Guest, It is a pleasure to know that you had a welcoming experience! At Extended Stay America, we pride ourselves on delivering top-notch service and immaculate accommodations, and your recognition makes it all worthwhile. Your kind words mean a lot to us, and we hope to welcome you back in the future!Sincerely,Hotel Management 

Business response:

Dear Timothy, Thank you for sharing your thoughts. We appreciate your feedback and always look for ways to improve our guests' experiences. At Extended Stay America, we strive to provide a comfortable stay, and your insights help us focus on areas for enhancement. We hope to welcome you back soon and offer you a refreshed experience. Sincerely,Hotel Management 

Business response:

Dear Timothy, Thank you for sharing your observations regarding your recent stay. We’re pleased you found the room impressive and of great value. However, we regret that the water temperature fell short of your needs. We understand that adequately heated water is essential for a satisfying experience, and we apologize for any inconvenience caused. Your insights are invaluable, and we will promptly address this concern with our maintenance team. We appreciate your feedback and hope to have another opportunity to exceed your e... read more