Extended Stay America - Greensboro - Airport

Business response:

Dear Darrell, Thank you for your excellent feedback on your stay at Extended Stay America! We are thrilled you appreciated the early check-in and found our staff friendly. Your satisfaction is our top priority, and we are glad we met your expectations while striving to provide a comfortable and welcoming experience for all our guests. We look forward to welcoming you back soon and making your next stay as enjoyable!Sincerely,Hotel Management 

Business response:

Dear Lionel, Thank you for your feedback on your stay at Extended Stay America! We strive to enhance our breakfast offerings based on guest input.Feedback such as yours is essential for us as it provides insights into our guests' experiences and preferences. We hope to exceed your expectations on your next visit.Sincerely,Hotel Management 

Business response:

Dear Bertha, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the room odor, refrigerator smell, and restroom sink issue is concerning, and we take it seriously. We will address these issues promptly with our housekeeping and maintenance teams to ensure they are resolved. Your comfort and satisfaction are important to us, and we appreciate your patience and understanding. We hope to serve you in the future better.Sincerely,Hotel Management 

Business response:

Dear Tyquita, Thank you for choosing Extended Stay America and sharing your review. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management