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Extended Stay America - Hampton - Coliseum
- Hotels
- Hampton, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1915 Commerce Dr., Hampton, VA, 23666, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to the coliseum Horrible experience. First alarms went off and had to stand outside for over 30 mins. While we were out there, staff members were not informing or talking to any customers. We did not know what was going on. When the alarms went off, staff still did not communicate with anyone.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
It's a reasonable place to stay for the price. The room was clean and the customer service was great. However, the whole hotel smelled pretty bad and the air quality made my husband and I nauseous. I also had a nose bleed while sleeping (I contributed it to the very dry air).
Business response:
Thank you for sharing your experience with us. I appreciate your comments about our staff and rooms; however, I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I will make sure that we are implementing deep cleaning procedures to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Well, it could have been worse... The room had an obvious odor to it, like stale smoke, even though it was a non-smoking room. Not sure what the source of the odor was - but whatever it was, it triggered my allergies, itchy eyes, sneezing, runny nose, you name it. I booked it at a great rate. I guess its proof that you get what you pay for.... never again.
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the room conditions you experienced. To uphold our company's high standards, we will make sure we are thoroughly inspecting our rooms as well as implementing deep cleaning procedures. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Nice secluded hotel in Hampton, VA. The staff at the hotel was very pleasant. They made sure I had everything I needed during my stay and constantly checked on the status of my visit. They even refunded me some money since I checked out so early. I would definitely recommend this hotel to a friend and stay here again.
Business response:
I want to thank you for taking the time to post a review of your experience with us. I’m so pleased to read that we were able to exceed your expectations and provide you with a comfortable stay. I truly appreciate your kind comments regarding our accommodating customer service! Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
The staff was friendly but it seems as if they were understaffed
Survey Nice stay. Good location. Nothing else to add maybe next time
Frequently asked questions about Extended Stay America - Hampton - Coliseum
How is Extended Stay America - Hampton - Coliseum rated?
Extended Stay America - Hampton - Coliseum has a 4.3 star rating with 1,308 reviews.
When is Extended Stay America - Hampton - Coliseum open?
Extended Stay America - Hampton - Coliseum is open now. It will close tomorrow at 12:00 a.m.