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Extended Stay America - Hampton - Coliseum
- Hotels
- Hampton, VA
About this business
Location details
1915 Commerce Dr., Hampton, VA, 23666, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was great and enjoyable.
Fun weekend with the kids It was a very comfortable Stay. I was there for a bowling tournament and I brought the family with me and they had a very relaxing and fun time.
Five star comfort - incredibly surprised!!! I stayed at this hotel because of its location and price, but now will always stay at this Franchised Hotel Chain whenever I can find one near my future destinations. Great comfort and cleanliness at a most reasonable price. Prepare to be totally surprised on your next trip. Five star Quality!! Thank you Extended Stay!!!
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
In the beginning things started off rocky. I received incorrect information that almost caused my family to not say at this hotel. Things worked themselves out but I will double check all information provided to me next time.
It's a reasonable place to stay for the price. The room was clean and the customer service was great. However, the whole hotel smelled pretty bad and the air quality made my husband and I nauseous. I also had a nose bleed while sleeping (I contributed it to the very dry air).
Business response:
Thank you for sharing your experience with us. I appreciate your comments about our staff and rooms; however, I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I will make sure that we are implementing deep cleaning procedures to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Close to the coliseum Horrible experience. First alarms went off and had to stand outside for over 30 mins. While we were out there, staff members were not informing or talking to any customers. We did not know what was going on. When the alarms went off, staff still did not communicate with anyone.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Frequently asked questions about Extended Stay America - Hampton - Coliseum
How is Extended Stay America - Hampton - Coliseum rated?
Extended Stay America - Hampton - Coliseum has a 3.6 star rating with 2,179 reviews.
When is Extended Stay America - Hampton - Coliseum open?
Extended Stay America - Hampton - Coliseum is open now. It will close tomorrow at 12:00 a.m.