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Extended Stay America - Hanover - Parsippany
- Hotels
- Whippany, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
125 NJ-10, Whippany, NJ, 07981, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not exceptional by any means. It was clean enough, but it had the lingering odor of a wet dog. I wouldn't say that the mattress was comfortable either. However, the hotel staff was pleasant and helpful and the room was reasonable priced. The building is also located in a decently quiet neighborhood.
Business response:
Thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for falling short of your expectations for a perfect stay. Your feedback for the odor is shared with the housekeeping team to do the needful. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Staff was great . Talked to manager she had attitude
Business response:
John, thank you for your feedback. We’re glad to know you liked the service provided by our staff, but we regret it was not the same with one of our team member. Please be assured that we have shared your feedback with the associate you mentioned to remind her our main goal is to provide outstanding customer care to our guests. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
Business response:
Juan, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Good value
Business response:
Thank you for taking the time to evaluate your stay. It is good to know your overall experience was enjoyable and that you liked our affordable rates. We hope to welcome you back soon and earn your highest rating by providing you with a much better experience. Sincerely, Hotel Management
We chose this property because it was dog friendly and reasonably priced. When I called to confirm reservation and late arrival the desk person was very helpful. When we arrived it felt like the place was pretty run down. The rugs in the hallway were worn away in several areas, and a lower portion of the wall in the hallway was actually cut out and covered with plastic across from our room. That being said the room was adequate and clean. Despite being an extended stay with kitchenette, ALL utensils are by request only and h... read more
Business response:
Thank you for sharing your comments. We are happy to know you liked our affordable rates, front-desk service and your clean & comfortable room as well. However, we are sorry for not meeting some of your expectations with our common areas. We appreciate you letting us know how we can improve as well as what we are doing right. Thanks again for staying with us, and we would love the opportunity to serve you again soon. Sincerely, Hotel Management
Darius and Jennifer were great. The noise of doors slamming ( guests rooms) and planes overhead were quite loud. Also ,the bed being so close to the AC was noisey too. But the biggest dissapointment was the online Continental breakfast . Grab and Go is NOT what was advertised. Since it is grab and go maybe tiny paper bags would be helpful along with fresh fruit. All items were sugary based. Anyway,overall stay was fine.
Business response:
Thank you for taking the time to review your experience at Extended Stay America. We are pleased to know you liked the service provided by Darius and Jennifer, and we will be sure to share your compliments with them. However, we are sorry for the noise issues you had and for your disappointment with our breakfast offerings. We will certainly share your feedback with the appropriate team regarding food & beverage selections at our hotel. We hope the positive aspects of your visit will encourage you to choose us again in the f... read more
Decent hotel Convenient access to Route 10. The room was clean and the staff was friendly. The second floor hallway did have an odd smell and the “breakfast” was less than expected, just coffee, granola bars, and packaged muffins. Overall the hotel suited my need for a clean place to stay for a business trip.
Business response:
Deidre, thank you for being our guest at Extended Stay America while in the area for business. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. It was our pleasure serving you, and we look forward to welcoming you back soon! Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
It was ok It was ok I needed a iron because the one in my room was not working they took like a hour to bring me one they didn’t have any sodas in the machine
Business response:
Jizette, thank you for choosing to stay at Extended Stay America. We are happy your overall experience was enjoyable, but we are sorry for the service issues you had and the inconvenience it caused. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Hanover - Parsippany
How is Extended Stay America - Hanover - Parsippany rated?
Extended Stay America - Hanover - Parsippany has a 4.1 star rating with 1,232 reviews.
When is Extended Stay America - Hanover - Parsippany open?
Extended Stay America - Hanover - Parsippany is open now. It will close tomorrow at 12:00 a.m.