Extended Stay America - Hanover - Parsippany

Business response:

Laurie, thank you for staying at our hotel. We are pleased to know you were impressed with your well-equipped room and that overall you enjoyed your time with us. We appreciate your business and hope to host you back in the future. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Michael, our thanks for reviewing your stay at Extended Stay America. We are thrilled you enjoyed your time at our hotel and especially appreciated your comfortable room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thomas, thank you for being our guest. We are so sorry that you were unhappy with our breakfast timing and for the issues you had with our service. Please know your feedback has been shared with the entire team to ensure a review of our processes. We would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Jason, we are pleased your stay was a fantastic one and thanks for your excellent rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Kimberly, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Tony, thank you for the feedback. We are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We will share this with our Brand Leaders so they have knowledge of our guests' desires regarding this and assists them in determining new future offerings. We hope the positive aspects of your stay will bring you back when in the area. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. We are happy you overall enjoyed your stay. However, we are sorry we missed meeting your expectations and regret the inconvenience caused. We hope to have another chance of welcoming you back soon. Sincerely, Hotel Management