Extended Stay America - Hartford - Farmington

Business response:

Dear Darren, We appreciate you taking the time to leave your feedback. It's great to read that you were comfortable with many aspects of your visit; however, we regret the difficulties you experienced and are grateful for your patience. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay. We look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management 

Business response:

Dear Edwin, Thank you for the excellent review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. We endeavor to go above and beyond to ensure our guests have a memorable experience. Your compliments are not only rewarding but also encouraging. We try to provide service above and beyond your expectations, so we are happy to see that you love everything about your visit. Thank you for being our guest. Have a wonderful day!Sincerely,Hotel Management 

Business response:

Dear Aliette, Please accept our gratitude for taking the time to review your stay at Extended Stay America. We hope you loved many aspects of our hotel, and we appreciate you sharing your review. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. We appreciate you bringing the concern to our attention and will review it with our team. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you sh... read more