Extended Stay America - Hartford - Meriden

Business response:

Dear Robert, Thank you for being our guest at Extended Stay America. We are delighted you had a great stay with us and appreciate you taking the time to share your feedback. We apologize for any inconvenience caused by the insufficient handicapped parking. Our team is actively reviewing the parking arrangements to ensure we provide adequate, accessible spaces for all our guests. Your comfort and accessibility are important to us, and we will work diligently to improve this aspect. Thank you for bringing this to our attention... read more

Business response:

Dear Nancy, Thank you very much for your candid review of your recent stay at our hotel. We apologize our properties and amenities does not meet your expectation. We greatly appreciate your comments about certain aspects of our hotel which need updating as we strive to improve every visit. We are indeed working on implementing many upgrades to our property soon! For future experience, please know that most kitchenette items are kept at the front desk so that it's clean when guests check in and need them. Our suite has a full... read more

Business response:

Dear Luis, Thank you for taking the time to review your stay. We are glad your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Your observations will be shared with our team. It was our pleasure hosting you, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Carolyn, Thank you for the positive review and for recognizing our hotel. We are delighted to know how much you enjoyed the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management