Extended Stay America - Hartford - Meriden

Business response:

Dear Gladyani, Thank you for the wonderful review of Extended Stay America. We are thrilled to read about your stay and how much you enjoyed all that we offer. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit to our city.Sincerely,Hotel Management 

Business response:

Dear Hulan, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and their impact on your comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit so we may have the opportunity to better your stay.Sincerely,Hotel Management 

Business response:

Dear Gary, We apologize for the inconvenience you experienced with a broken bed leg during your stay. Your comfort is important to us, and this issue should not have occurred. We will address this matter immediately with our maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Thank you for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management 

Business response:

Dear Cynthia, Thank you for sharing your feedback about your stay at Extended Stay America. We take pride in providing exceptional service to all of our guests, and we are thrilled to hear that you had an excellent experience with our front desk staff. We appreciate your business and look forward to welcoming you back the next time you are in the area.Sincerely,Hotel Management