Extended Stay America - Hartford - Meriden

Business response:

Dear Guest, Thank you for reviewing your recent stay with us. We apologize for the discomfort caused by the bloodstained sheets. Our housekeeping team usually does a great job ensuring our guests have a clean and fresh room. However, our team must have overlooked this when making your room ready for occupancy, and we will look into the situation further. Apart from this instance, we hope the rest of your stay was pleasant. We value our guest's feedback as we continually strive to grow and improve our guest services. Thank yo... read more

Business response:

Dear Gladyani, Thank you for the wonderful review of Extended Stay America. We are thrilled to read about your stay and how much you enjoyed all that we offer. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit to our city.Sincerely,Hotel Management 

Business response:

Dear Hulan, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and their impact on your comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit so we may have the opportunity to better your stay.Sincerely,Hotel Management