Extended Stay America - Hartford - Meriden

Business response:

Thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in some aspects. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management 

Business response:

Maria, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Myles, thank you for being our guest. Although you were impressed with our front desk service, we are sorry for the issues you experienced and the inconvenience it caused. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We wish we would have known about the mattress issue as we would had resolved it by changing your room. Thanks aga... read more

Business response:

Patricia, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your review and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Melissa, thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, Hotel Management 

Business response:

SEUNG, thanks for reviewing our hotel. We want all of our guests to enjoy their visit, so we are sorry if any inconveniences were experienced while you were here. We hope you give us another opportunity to provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Barbara, it was a pleasure to have you at Extended Stay America. We’re glad to know you liked your well-equipped accommodation and that our convenient location was ideal for you. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and ... read more

Business response:

Thank you for taking time to evaluate your stay and for praising our staff. Being an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Please accept our apologies if our policies were not clearly communicated by our front desk staff at the time of your arrival. We hope you will visit us again when you are in this area. Sincerely, Hotel Management