Extended Stay America - Hartford - Meriden

Business response:

Thanks for being our guest and sharing your review. Although you had an overall pleasant stay, we are sorry as we couldn’t meet all of your expectations for a perfect experience. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Kindly note, our guests often bring their personal items, so that's why our hair dryers and other toiletries are available upon request at the front desk and complimentary. We hope you’ll choose us again on your next trip to our... read more

Business response:

Thank you for sharing your nice rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Ashley, thank you for being our guest at Extended Stay America. We are glad to know you had a comfortable stay with us and enjoyed your well-kept room. Also, please know various in-suite amenities are kept at the front desk and are delivered to your suite upon request. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay with us. We’re glad to know our location was ideal for you and that overall you had a pleasant time with us. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience at our hotel. We’re glad to know overall you enjoyed your time with us, but we’re sorry for the inconvenience you had due to the other guest of the hotel. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Juan, please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our hospitality and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you all as our guest, and we can’t wait to see you again on a future visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad you had an overall nice stay and that you loved most aspects of our hotel. However, I am sorry for the issues you had in your room. We have shared your feedback with our maintenance team so that they can fix the issue as soon as possible. On behalf of my team, I invite you to visit us again soon. Sincerely, Hotel Management