Extended Stay America - Houston - Galleria - Uptown

Business response:

Thank you for staying with us and providing your feedback. We certainly apologize your experience was not to our hotel's high standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We also offer a complimentary linen exchange service at the front desk as often as you like. Your feedback is very important to us and has been shared with the front desk staff to ensure ... read more

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Stephen, thank you for your kind review. We are so happy you enjoyed your stay at Extended Stay America and that our location was perfect for your needs. It is our goal to deliver great value at a fair price and we like hearing that we have accomplished just that. We appreciate your business and hope to welcome you again the next time you're in the area. Sincerely, Hotel Management 

Business response:

Vera, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked the fully equipped kitchenette in your room. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Gunil, thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management