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Extended Stay America - Houston - Galleria - Uptown
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2300 W. Loop S., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall this place was passable for a place to stay. The rooms are old and they aren't well maintained; there was a wall panel open in our room showing wires. Along with that, some of the power outlets just did not work. There is no proper ventilation in the bathroom. The breakfast consists of a few muffins and a cup of coffee.
Business response:
Ivan, we apologize for falling short of your expectations for a stellar stay. Your feedback with regard to the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated, we will make sure our housekeeping and maintenance teams deliver their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
I called and let them know I would bebin after 1am. I was told to pick up phone and call so I did. Phone rang over 20 times, then the lady said I will be up there shorty
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
It has a bit of cigarette smell in the room. Otherwise pretty clean
Business response:
Thank you for being our guest. We are pleased overall you had a great time with us, but we are sorry for the odor you encountered in your room. We have shared your comments with the housekeeping team to make sure this suite room receives a deep clean. Thank you for the nice rating. We look forward to seeing you at Extended Stay America for a perfect experience. Sincerely, Hotel Management
Very good
Business response:
Phuong, thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know you had a great stay and that we met all your expectations. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Great value in Galleria area It is a great price for the absolute best location. Also the room was clean and quiet. Everything worked. Highly recommend
Business response:
Vernon, it was a pleasure hosting you at Extended Stay America. We are delighted to know you found us to be a good value and that you were impressed with our accommodations as well as the ideal location. Thank you for the kind recommendation, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria - Uptown
How is Extended Stay America - Houston - Galleria - Uptown rated?
Extended Stay America - Houston - Galleria - Uptown has a 4.2 star rating with 1,374 reviews.
When is Extended Stay America - Houston - Galleria - Uptown open?
Extended Stay America - Houston - Galleria - Uptown is open now. It will close tomorrow at 12:00 a.m.