Extended Stay America - Houston - Galleria - Uptown

Business response:

Thank you for the review and for bringing the internet issues you had during your recent stay to our attention. We have passed on the specifics to our engineering staff so that they can assess the problem and correct it so that guests can take full advantage of our internet services. Thank you for staying with us, and we look forward to seeing you again on your next visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are happy you were pleased with our location and rates, but it seems we missed meeting some of your expectations. We value your feedback and hope you will consider a second visit. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite and fully equipped kitchen. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

Ray, thank you so much for the feedback of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Thank you for sharing your thoughts about your recent stay. We apologize for the odor you encountered while you were here. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are happy you enjoyed your comfortable stay at our spotless property. We are also glad you liked our outstanding location. Thank you also for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Anon, thank you for your review. We are sorry for the difficulties you faced with the comfort of your bedding. We will follow up on your concerns to ensure we are well poised to serve our future guests. We also apologize for the smoke odor you encountered while you were here. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us another opportunity to serve you.... read more