Extended Stay America - Houston - Galleria Westheimer

Business response:

Jamilla, thank you for the generous review of Extended Stay America. We are delighted to know you had a great stay and were impressed with our courteous associates. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share a review of your stay. Although you had an overall satisfactory stay, we are sorry for not being able to provide you with the suite of your choice. Please also accept our apologies for the issue you had in your suite. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. It is never our intention to disappoint you. We encourage you to try us again as we are confident you will have a better experience. Sincer... read more

Business response:

Tonya, thank you for being our guest at Extended Stay America. We appreciate your perfect rating and are glad you slept well on our comfortable beds. Also, your feedback concerning the mold has been shared with the appropriate team to address the issues you outlined. We value your business and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Linda, we enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area. Sincerely, Hotel Management 

Business response:

Nesa, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Chris, thank you for staying at Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It was a pleasure hosting you, and we hope to do so again the next time you are in our city. Sincerely, Hotel Management 

Business response:

Aido, thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Abigail, thank you for the terrific review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you once more for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for the excellent feedback about your stay at Extended Stay America. We are delighted to know you had a nice stay and that you were impressed with the exceptional service delivered by our associates. It was a pleasure hosting you, and we cannot wait for your next visit. Sincerely, Hotel Management